Frequently Asked Questions

What happens when I book a computer repair or upgrade?

When you book a computer repair or upgrade, here’s what typically happens:

1. Booking Confirmation

• You’ll receive confirmation of your appointment—via email, text, or phone—detailing the time, location (in-shop or on-site), and the nature of the service requested. We charge £10 at the time of booking and this is for the initial assessment costs.

2. Initial Assessment

• A technician will assess your computer to diagnose the issue or evaluate the upgrade requirements.
• This may include hardware checks, software diagnostics, and a discussion about your needs (e.g. performance improvements, gaming, business use).
• This is included in the £10 booking fee.

3. Quotation & Approval

• You’ll be provided with a quote for the repair or upgrade, including parts and labour.
• No work is carried out until you approve the quote.

4. Repair or Upgrade Process

• Once approved, the technician will begin the work. This could involve:
  • Replacing or upgrading components (RAM, SSD, GPU, etc.)
  • Fixing hardware issues (screen, keyboard, motherboard)
  • Resolving software problems (virus removal, OS reinstallation)
  • Data backup or recovery if needed

5. Testing & Quality Check

• After the work is completed, the system is tested to ensure everything functions correctly.
• Performance benchmarks may be run if it’s an upgrade.

6. Collection or Delivery

• You’ll be notified when the computer is ready.
• Depending on the service, you can collect it or arrange for delivery.

7. Aftercare & Support

• Many services offer a short warranty or support period.
• You may receive advice on maintenance, future upgrades, or software optimisation